A feature of our products

Appointment updates on WhatsApp, sent from your own number.

Your patients already live on WhatsApp. Kayalog products can send confirmations and reminders straight from your clinic's own WhatsApp Business number — while your team keeps using the app on their phone, exactly as they do today.

In development. This feature is not live yet. It is being built into Tiveqo first.

Tell us you want this See Tiveqo
The question everyone asks first

"Do we lose WhatsApp on the front desk phone?"

No. This is the part most clinics expect to be a catch, so it is worth being clear about.

Historically, moving a number onto WhatsApp's business tools meant giving up the WhatsApp Business app on that number — which for most clinics is a non-starter, because the receptionist lives in that app. WhatsApp now supports running both together on a single number. Your staff keep chatting by hand; the automated messages go out alongside them.

  • Your number stays yours

    You keep the number your patients already know and already message. Nothing changes for them.

  • Your app keeps working

    Your front desk carries on chatting from the WhatsApp Business app on their phone, exactly as they do today.

  • Automation runs alongside

    Confirmations and reminders go out automatically from the same number, without anyone typing them.

Setting this up requires your permission to sync your existing contacts and recent chat history, so both sides stay in step. You are asked to approve that during setup, and we explain exactly what is shared in our Privacy Policy.

How it works

Four steps, done once

  1. Connect your number

    From inside the product, connect the WhatsApp Business number you already use. No new SIM, no new number to tell patients about.

  2. Approve the setup

    WhatsApp asks you to confirm the connection and allow your contacts and recent history to sync. This keeps your app and the product showing the same conversations.

  3. Choose what goes out

    Pick which updates are sent automatically — appointment confirmations, reminders the day before, reschedule and cancellation notices.

  4. Carry on as normal

    Your team keeps replying by hand from their phone. Everything else happens on its own, from the same number.

Where you'll find it

Built into our products, not sold on its own

WhatsApp messaging is a feature of Kayalog products. You get it as part of the product you already use — there is nothing separate to buy, and no separate account to manage.

First

Tiveqo

Physiotherapy clinic management, built for your whole team.

Learn more
Later

Our other products

The same capability will come to our accounting and retail products as they launch.

What we ask of you

Messaging people who want to hear from you

WhatsApp is a private space, and patients are quick to report messages they did not ask for. Protecting your number means following a few rules — they are not ours, they are WhatsApp's, and they apply to every business on the platform.

  • You must have permission from each patient before messaging them, and keep a record of it.
  • Messages must follow WhatsApp's Business Messaging Policy and Commerce Policy.
  • No bulk unsolicited messaging, and no misrepresenting who you are.
  • If recipients block or report your messages, WhatsApp may restrict your number.

The full detail is in our Acceptable Use Policy and Terms of Service.

Cost

What it costs

WhatsApp charges for automated business messages, and those rates are set by Meta, not by us. We will make the charges clear before you turn the feature on, and you will never be billed for something you did not switch on.

Your product subscription is separate. Sending a message by hand from your own phone stays free, as it is today.

Your data

What we hold

We process message content, phone numbers and delivery receipts on your instructions, so the product can send on your behalf. You remain responsible for your patients' data; we act as your processor.

We never combine one clinic's data with another's, never sell it, and never use message content to train AI models. See our Privacy Policy.

What this is not

WhatsApp messaging is a feature of our products. We do not sell WhatsApp API access on its own, and we do not onboard businesses that are not using a Kayalog product.

WhatsApp is a trademark of Meta Platforms, Inc. Kayalog is not affiliated with or endorsed by Meta.

Want this for your clinic?

Tell us and we will let you know the moment it is ready — and we may ask you to help us test it.

Get in touch