Legal

Data Deletion Request

Last updated: 23 August 2026

This page explains how to ask us to delete personal data, what happens when you do, and how long it takes. It applies to our website and to our products, currently Tiveqo and PHYSIO.CARDS.

Start here: which describes you?

I am a patient of a clinic that uses Tiveqo

Please contact your clinic directly. Your clinic decides what patient records it keeps and for how long — it is the Data Fiduciary for your data, and we hold that data only on its behalf. If you write to us, we will forward your request to the clinic, but we cannot delete a clinic's patient record without its instruction.

I received a WhatsApp message from a business using Kayalog

Contact that business to be removed from their list. You can also reply STOP to the message, or block the number in WhatsApp. We will pass on any request you send us to the business concerned.

I have a Kayalog account (a clinic, practice or practitioner)

You can request deletion of your account and all data in it using the steps below.

I have a PHYSIO.CARDS card

You can delete your card at any time from inside PHYSIO.CARDS. Once deleted, your public card link stops working immediately. To remove your whole account as well, use the steps below.

I only contacted Kayalog by email or the contact form

Ask us to delete your enquiry using the steps below, and we will remove it from our inbox and records.

How to make a request

  1. Email grievance@kayalog.co.in from the address registered on your account.
  2. Use the subject line "Data Deletion Request".
  3. Tell us which product or account the request relates to, and whether you want your entire account deleted or only specific data.

We may need to verify your identity before acting, so that we do not delete someone else's data on a false request.

What we delete

  • Your account, login credentials and profile
  • Clinic or practice details you added
  • Patient and appointment records held in your account
  • Assessments, treatment plans and any generated summaries
  • Uploaded files and images
  • Published PHYSIO.CARDS cards and their public links
  • Where WhatsApp messaging was enabled: stored message content, delivery receipts, synced contacts and message history
  • Support correspondence, unless we need it for a live dispute

What we may keep, and why

We may retain a limited amount of data where the law requires it or where we need it to protect our position:

  • Invoices and payment records — retained for the period required by Indian tax and company law.
  • Security and audit logs — retained for up to 90 days, then deleted on our normal cycle.
  • Records needed for a live legal claim or dispute — retained until it is resolved.

Backups are deleted on their own rotation. Data may persist in encrypted backups for a short period after live deletion, and is not restored into the product.

How long it takes

  • We acknowledge every request within 7 working days.
  • We complete deletion within 30 days of verifying the request.
  • We confirm in writing once it is done.

Before you delete: export your data

Deletion is permanent and cannot be undone. If you may need your records later, export them first. After an account is closed you have 30 days to export before we begin deletion.

If you are not satisfied

Contact our Grievance Officer, Kishan Maheshwari, at grievance@kayalog.co.in. If you remain unsatisfied, you may escalate to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

Contact

Kayalog Innovations Private Limited
CIN: U58200RJ2026PTC113628
Registered office: E 476, Lalkothi Scheme, Behind Vidhan Sabha, Jaipur 302015, Rajasthan, India
Email: grievance@kayalog.co.in

See also our Privacy Policy and Terms of Service.