Legal

Terms of Service

Last updated: 23 August 2026

These Terms of Service (the "Terms") are an agreement between Kayalog Innovations Private Limited ("Kayalog", "we", "us") and the business or individual practitioner who opens an account with us ("you", "Customer"). They govern your use of our products, currently Tiveqo and PHYSIO.CARDS (the "Services").

By creating an account or using the Services, you agree to these Terms. If you are agreeing on behalf of a clinic or company, you confirm you have authority to bind it.

Just browsing our website? These Terms do not apply to you — see our Website Terms of Use instead.

1. Definitions

  • End User — a patient or customer of yours whose details you record in the Services.
  • Customer Data — the data you or your staff put into the Services, including End User records.
  • DPDP Act — the Digital Personal Data Protection Act, 2023.

2. Your account

  • You must be at least 18 years old and operating a lawful business or practice in India.
  • You must give accurate registration details and keep them current.
  • You are responsible for your login credentials, for the acts of every user you invite, and for keeping access under control when staff leave.
  • Tell us promptly if you suspect unauthorised access to your account.

3. Plans and fees

Tiveqo is free for your first 50 patients per clinic. Beyond that, you need a paid plan. Current plans and prices are shown on our website or in the product, and may change on notice to you.

  • Fees are quoted in Indian Rupees and are exclusive of GST, which is added where applicable.
  • Payments are processed by Razorpay. Their terms apply to the payment transaction itself.
  • Fees are payable in advance for each billing period and are non-refundable except where the law requires otherwise.
  • If payment fails or remains outstanding, we may suspend your access after giving you reasonable notice.

4. Your responsibilities

You control what goes into the Services, and you remain responsible for it. You agree that:

  • You have a lawful basis to collect and record every End User's data, and have given them any notice the DPDP Act requires.
  • You will use the Services only for your own business or practice, and not resell access to them.
  • You will not upload unlawful, infringing or malicious content, or attempt to breach the security of the Services.
  • Clinical decisions remain yours. Features that generate summaries or suggestions are aids only, and do not constitute medical advice.

Our Acceptable Use Policy sets out in detail what is and is not permitted, and forms part of these Terms.

5. Data protection

For End User data you record in the Services, you are the Data Fiduciary and we are your Data Processor under the DPDP Act. We process that data only to provide the Services to you, in line with our Privacy Policy.

  • You decide what data to collect and how long to keep it.
  • We will assist you, so far as reasonable, in responding to End User requests about their data.
  • We will tell you without undue delay if we become aware of a personal data breach affecting your data.
  • We use the sub-processors listed in our Privacy Policy, and remain responsible for their performance.

Our Data Processing Addendum sets these obligations out in full and forms part of these Terms. A signed copy is available on request at hello@kayalog.co.in.

6. Artificial intelligence features

Tiveqo can generate a written summary of a physiotherapy assessment when a clinician asks it to, using a third-party AI service. You acknowledge that:

  • Summaries are generated from the text you provide, and may contain errors or omissions.
  • You must review any summary before relying on it or adding it to a patient record.
  • We do not permit your data to be used to train AI models.
  • These features are provided as-is and may change or be withdrawn.

7. WhatsApp messaging

This feature is not currently enabled. Where we make it available and you choose to use it, this section applies.

The Services may let you connect your own WhatsApp Business number so that messages, such as appointment confirmations, are sent to your End Users from your number. If you use this feature, you agree that:

  • You have obtained valid opt-in from every recipient before messaging them, and you keep a record of it.
  • You will comply with the WhatsApp Business Messaging Policy and the WhatsApp Commerce Policy, as updated by Meta from time to time.
  • You will not send spam, bulk unsolicited messages, or messages that misrepresent who you are.
  • Conversation charges are set by Meta. Depending on your account configuration, these are billed either directly to you by Meta, or by Kayalog where we extend credit and invoice you. Our own fees are separate.
  • Meta controls the WhatsApp Business Platform and may change, restrict, suspend or discontinue it, or your number's quality rating and messaging limits, at any time. We are not responsible for those decisions.
  • We may suspend the feature on your account if your quality rating falls, if Meta requires it, or if we reasonably believe you are in breach of the policies above.

We provide WhatsApp messaging only as a feature of our own products. We do not offer WhatsApp API access as a standalone service.

8. Availability and support

We aim to keep the Services available and to respond to support requests promptly, but we do not currently offer a guaranteed uptime commitment. We may carry out maintenance, and will try to give notice of planned downtime where practical.

9. Intellectual property

We own the Services, including all software, design and trade marks. You own your Customer Data. You grant us the limited right to host, process and transmit it solely to provide the Services to you and as described in our Privacy Policy.

10. Suspension and termination

  • You may stop using the Services and close your account at any time.
  • We may suspend or terminate your account for non-payment, breach of these Terms, or use that risks harm to End Users, to us, or to other customers.
  • On termination, you may export your Customer Data for 30 days. After that we delete it in line with the retention periods in our Privacy Policy.

11. Warranties and disclaimers

The Services are provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and uninterrupted or error-free operation. The Services are not a medical device and do not provide clinical advice.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profits, revenue, goodwill or data. Our total liability arising out of or relating to these Terms is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under Indian law.

13. Indemnity

You will indemnify us against claims arising from your Customer Data, your use of the Services in breach of these Terms, or your failure to obtain the consents required from your End Users.

14. Changes

We may update these Terms as our Services develop. We will update the date above and, where a change materially affects your rights, give you reasonable notice. Continuing to use the Services after a change means you accept it.

15. Governing law and jurisdiction

These Terms are governed by the laws of India. The courts at Jaipur, Rajasthan shall have exclusive jurisdiction over any dispute arising out of or in connection with them.

Contact

Kayalog Innovations Private Limited
CIN: U58200RJ2026PTC113628
Email: hello@kayalog.co.in
Phone: +91 85609 04656